steadydwell.com, our dwelling portal, and our residential occupancy intelligence suite. Please review alongside our Terms of Use and E-Sign Consent.
01. Operational Capacity
SteadyDwell functions in two distinct legal capacities:
- Service Provider to Property Underwriters & Servicers: When residential insurance carriers, housing lenders, or property servicing teams request a dwelling habitability, occupancy, or tenure check, SteadyDwell processes parcel and resident records solely as a contracted processor under that client's permissible-purpose certification.
- Direct Controller for Portal & Website Visitors: When operators browse
steadydwell.comor returning users authenticate at /login and voluntarily authorize a third-party Network Provider connection, SteadyDwell manages those interactions directly under this policy.
02. Dwelling & Personal Data Collected
2.1 Directly Submitted Records
- Enterprise Operator Details: Name, business email, carrier/lender organization, account permissions, and invoicing contacts.
- Dwelling Verification Orders: Subject parcel address, unit designator, named homeowner or tenant, asserted primary/secondary occupancy classification, and documented subject authorization.
- Returning Portal Submissions: Email address, surname, reference code, selected funding amount, E-Sign timestamp, and prior inquiry attributes authorized for Network Provider review.
2.2 Parcel, Registry & Threshold Data
To classify residential structures and occupancy accurately, SteadyDwell synthesizes county tax assessor parcel rolls, building permit and unit-count records, postal receptor status, utility service continuity spans, public short-term rental marketplace listings, and GPS-verified exterior/threshold observations gathered by badged residential inspectors.
2.3 Gateway Audit Metadata
We log IP addresses, browser headers, session timestamps, and E-Sign cryptographic audit trails for fraud prevention and statutory compliance.
03. How Records Are Used
SteadyDwell processes information strictly to:
- Verify physical residential structure existence, unit counts, primary vs. vacant/seasonal/STR usage, and household tenure continuity;
- Authenticate returning portal sessions, log E-Sign consents, and — solely when instructed by the user — refer returning inquiries to independent Network Providers;
- Resolve resident accuracy disputes, audit permissible-purpose compliance, and maintain SOC 2 Type II security controls.
Zero Marketing List Sales: SteadyDwell never sells residential inspection records or occupancy classifications to data brokers or ad networks.
04. Dwelling Verification Subject Notice & Dispute Rights
If SteadyDwell inspected or classified your home, apartment unit, or occupancy status, a licensed insurer, lender, housing administrator, or servicer certified a lawful underwriting or servicing purpose connected to your policy, loan, or housing application.
Zero-Cost 30-Day Dwelling Classification Reinvestigation
Homeowners, tenants, and household members have the right to review and challenge any SteadyDwell structural, unit-count, tenure, or occupancy finding without charge:
- Submit a Reinvestigation Request: Email [email protected] or phone (866) 731-9040 providing your name, residential address, and report reference number (if available).
- 30-Day Review Standard: Our Newark compliance team re-audits assessor records, utility/postal telemetry, and field photographs within 30 calendar days.
- Prompt Correction: Any inaccurate or unverifiable classification is corrected or removed immediately, and SteadyDwell delivers an amended report directly to the commissioning organization free of charge.
06. Storage & Purge Cadence
- Dwelling Reports & Exterior Imagery: Stored for 24 months by default (or per enterprise contract) before automated cryptographic deletion.
- Audit, E-Sign & Dispute Logs: Retained for up to 7 years to satisfy statutory recordkeeping rules.
07. SOC 2 Type II Safeguards
SteadyDwell protects all parcel and resident records with TLS 1.3 transport security, AES-256 encrypted storage vaults, least-privilege operator roles, continuous SIEM logging, and annual third-party penetration testing.
08. State Privacy Rights
Residents of California, Virginia, Colorado, Connecticut, Delaware, and other states with comprehensive privacy statutes may request access, correction, portable export, or deletion of eligible personal records by contacting [email protected] or calling (866) 731-9040. Exercising privacy rights never results in discriminatory treatment.
10. Newark Compliance Office
SteadyDwell Verification LLC — Dwelling Compliance & Privacy
300 Creek View Rd, Suite 209, Newark, DE 19711
Phone: (866) 731-9040
Email: [email protected]